Can I ship items to more than one destination?
No/Yes. You are allowed one destination per order but you can come back again and again to order as many times as you like.
Can I ship items outside of the United States?
We only ship within the United States at this time.
Do I have to register to shop?
Do I have to input my billing information and shipping address every time I shop at Higher Ground Health Products?
Yes. Higher Ground Health Products does not store your billing information, shipping addresses or credit card information so you will be required to input this information each time you make a purchase. We do this for the protection of personal your information.
What payment options are available at Higher Ground Health Products?
Currently, we accept Visa, MasterCard and American Express credit cards. You can order on the website, by fax or by phone. Please see the Phone & Fax Orders section of this website to print an order form.
What if I don’t want to order over the Internet?
If you are hesitant about placing your order online, we would like to offer you three alternative methods: Over the Phone, via Fax or by Mail. Please see the Phone & Fax Orders section of this website for details and to print an order form.
How long does it take to receive items?
We usually ship items within 48 hours of order placement. Shipping times vary depending on destination location. Please review the Shipping Information section of this website.
Is it safe to use my credit card to make purchases at Higher Ground Health Products?
What is your refund policy?
If you are not satisfied with your order, please return any unopened products to us. We will be happy to exchange your product for another Higher Ground product or refund your credit card less shipping and handling costs. If your order is damaged in shipment, contact us immediately and we will gladly replace or refund your purchase less shipping and handling costs. This must be done within 30 days of the shipment date.
Please email our Customer Service Representative at email@example.com or call 1-888-741-5606 or 310-741-5606 within 30 days of the shipment date to receive authorization and return instructions.